Help – Lovidovi

Help

How can we help you?

Our mission is to provide not only unique shoes, but also the best possible service.

Frequently asked questions:

How can I find the right shoe size?

Our size chart is correct in 95% of cases. We use European standard sizes from 36 to 42.

Lovidovi
Shoe size

shoes

Sneakers
(Nike, Adidas)

36

36

36.5 to 37

37

37

37.5 to 38

38

38

38.5 to 39

39

39

39,5 to 40

40

40

40.5 to 41

41

41

41.5 to 42

42

42

42.5 to 43

Please follow our simple shoe size guide to make sure that your shoes fit you perfectly.

You can find further information HERE.

How can I return my order?

If you are not satisfied with your order, you have the possibility to return it free of charge within 15 days after receipt of the goods.

  • For products that are not reduced, you will be refunded the full amount.
  • At pre-sale, clearance sale and reduced products you will receive a voucher code for our Lovidovi online shop with the same value.

The ordered articles are not as hoped for? Just follow these 3 steps to return your order:

Step 1

Send an email to support@lovidovi.de with the subject Return or Exchange and your order number and we will send you all the necessary information.

Step 2

Now pack the products and send it back to the address given. (We will take care of the reshipment of the shoes)

Step 3

After we have received your return/exchange, you will immediately receive an online shop voucher (exchange) or your money back (*applies only to non reduced goods).

When does the return period begin?

The return period at LOVIDOVI begins after all the items in your order have arrived. If your order is complete, you have 15 days to exchange or return the goods. So please wait until your order is complete.

Order received faulty, what now?

Your order arrived damaged? Please send us an e-mail to support@lovidovi.de. Include your order number as the subject, attach a photo of the damage and briefly explain the defect or deficiency. We will contact you as soon as possible with suggestions for solutions.

Is the shipping free of charge?

For all orders to Germany, Austria, Croatia and Bosnia-Herzegovina shipping is free of charge.

For deliveries to other EU countries (and Switzerland) we charge a flat rate of 10.00 EUR. Shipping is done with our logistics partners GLS and UPS. As soon as we have shipped your order, you will receive an e-mail notification with the tracking number.

  • Standard delivery time for Germany and Austria approx. 10 to 15 days.
  • Standard delivery time for all other countries approx. 15 days.

Do I have to pay import duties?

No - if the shipping address is in Germany, Austria or the EU.

We are here for you.

Whatsapp: (+49) 1525 100 94 29

e-mail: support@lovidovi.de

TO THE ONLINE SHOP

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