Our mission is to not only to offer unique shoes, but also the best possible service. This also includes a simple and quick return policy. If you are not satisfied with your order, you can return it free of charge within 30 days.

How do I return shoes to Lovidovi?

The items you ordered aren’t what you had hoped to be? No problem, just follow these 3 steps to return your order (only for Germany):

 

Step 1

Print the DHL label. You can enter your data HERE  and print out the return label.

 

Step 2

Now pack the shoes, stick your return label to the package and take it to a DHL branch (the return is free of charge )

 

Step 3

After we have received your return, you will get your money back as soon as possible.

 

For other countries:

Just send us the package back to the following address:

LOVIDOVI UG
Dinkelbergstr. 10
79639 Grenzach-Wyhlen
Gemrnay

After we have received your return, you will get your money back as soon as possible.

When does the return deadline begin?

The return deadline at LOVIDOVI starts after all items from your order have arrived. Once your order is complete, you have 30 days to return the goods. So please wait with a return until your order is complete.

Note: In addition to our 30-day return period, you have a legal right of withdrawal of 14 days. Further information on the right of withdrawal can be found here.

How can I exchange an item?

Your article is not as expected? Just send us back the already received product and order it again on lovidovi.de in another colour, variant or size.

How long does a refund take?

Usually it takes 14 working days after receiving the goods in our warehouse until your money is back on your account.

The product you ordered is damaged, what now?

Your order has arrived in a damaged condition? Please send us an e-mail to [email protected] Enter your order number as the subject, attach a photo of the damage and briefly explain the defect to us. We will contact you as soon as possible with a solution.

SHIPPING

For all orders within Germany the shipping is free-of-charge, while for the shipment of products to other countries we charge a flat rate of 9.00 EUR.

  • The standard delivery time for Germany is approx. 1-3 days.
  • The standard delivery time for other EU countries is approx. 4-5 days.
  • The standard delivery time for the rest of the world is approx. 5-7 days

The dispatch takes place with our logistics partner DHL. As soon as we have shipped your order, you will receive an e-mail notification with the DHL tracking number.

 

Kostenloser Versand & Rückversand - Zahlung per Rechnung
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